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JOIN OUR TEAM! We’re hiring now! | Service & Parts Receptionist | Vehicle Technicians | Hybrid & Electric Car Qualified Mechanics | Auto Electricians | Fully Qualified Painters. RECEPTIONIST — Busy independent garage | Motor trade reception experience essential | Bookings, parts ordering, invoicing, customer updates | Apply today: [email protected] | Call 01606 215 155 | Text 07886 576659. VEHICLE TECHNICIANS — NVQ Level 3+ | Diagnostics, servicing, major repairs | Diesel experience essential | Join a trusted, professional team | Apply: [email protected] . HYBRID & EV MECHANICS — Qualified in hybrid and electric systems | High-voltage safety, diagnostics, servicing | Modern workshop environment | Apply today! AUTO ELECTRICIANS — Specialist roles available | Vehicle wiring, ECU, diagnostics, advanced systems | Strong demand for your skills | Apply now: [email protected] . PAINTERS — Fully qualified body and paint specialists | Prepping, refinishing, high-quality finishing work | Dealer-standard results in a busy workshop | Apply today. WHY JOIN US? — Family-run | Great team | Competitive pay | Career growth | Stability with a garage that values you. APPLY NOW — CVs to [email protected] | Call 01606 215 155 | Text 07886 576659. JOIN OUR TEAM — Priceless Auto Services Ltd, a family-run and well-established independent garage in Northwich, is expanding! | We are now recruiting | Service & Parts Receptionist | Vehicle Technicians | Hybrid & Electric Car Qualified Mechanics | Auto Electricians | Fully Qualified Vehicle Painters. SERVICE & PARTS RECEPTIONIST — Busy front-of-house role — Duties include bookings, diary management, ordering parts, job cards, invoicing, and customer updates — Motor trade reception experience is essential — Hours: Mon–Fri 08:00–17:30, some Saturdays — Apply today: [email protected] | Call 01606 215 155 | Text 07886 576659. VEHICLE TECHNICIAN — Fully qualified NVQ Level 3 or above — Diagnostics, servicing, major repairs on all makes and models — Must have diesel experience, strong attention to detail, and a full UK driving licence — Competitive pay and career growth — Apply: [email protected] | Call 01606 215 155 | Text 07886 576659. HYBRID & ELECTRIC CAR QUALIFIED MECHANICS — The future of motoring is here — Join our team if you are trained and certified in hybrid and EV systems — From diagnostics to servicing to high-voltage safety procedures, your skills are in demand — Be part of a progressive garage that invests in modern technology — Apply today: [email protected] | 01606 215 155 | 07886 576659. AUTO ELECTRICIANS — We are looking for specialists in vehicle electrical systems — From wiring faults and diagnostic testing to ECU and advanced system repairs — Must be experienced and confident in modern automotive electronics — Apply: [email protected] | Call 01606 215 155 | Text 07886 576659. FULLY QUALIFIED PAINTERS — Experienced in bodywork and refinishing — Skilled in prepping, priming, painting, and finishing to dealer-standard quality — Join our workshop team delivering top-quality paintwork across all makes and models — Apply: [email protected] | 01606 215 155 | 07886 576659. WHY JOIN PRICELESS AUTO SERVICES? — Family-run garage with strong local reputation | Friendly, supportive team environment | Competitive pay | Career stability and growth opportunities | Work with modern tools and technology | Be part of a business that values its people. APPLY TODAY — Send your CV to [email protected] | For an informal chat call 01606 215 155 | Or text 07886 576659 to request a call back. JOIN OUR WINNING TEAM — Service & Parts Receptionist • Technicians • Hybrid/Electric Mechanics • Auto Electricians • Vehicle Painters — Be part of something special — Apply today: [email protected] | 01606 215 155 | 07886 576659. Don’t just work — build your future — Priceless Auto Services Ltd, Northwich — Independent, trusted, and growing.
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Complaints Procedure

At Priceless Auto Services Ltd, we constantly strive to deliver the highest possible standard of service from the very first point of contact throughout every stage of your enquiry, purchase, and after sales experience.

However, we recognise that sometimes things may not go as planned. You might feel that an issue has not been resolved to your satisfaction, or that you have not been treated with the level of courtesy and professionalism we aim to provide.

We take all feedback seriously and view every complaint as an opportunity to improve the way we do business. Our goal is to handle your complaint fairly, transparently, and as quickly as possible.

1. What You Can Do

If you are unhappy with any part of our service, please let us know right away so we can put things right.
You can start by speaking to any member of staff on site. In many cases, they can resolve the issue immediately or refer you to the appropriate person.

If your concern is not resolved informally, you may raise a formal complaint following the steps below.

2. Making a Formal Complaint

You can make a complaint in any of the following ways:

By phone: 01606 215155 or 01606 334492
By email: [email protected] / [email protected]
By post: Complaints Department, Priceless Auto Services Ltd, Old Warrington Road, Northwich, Cheshire, CW9 5LH

When contacting us, please include:

  • Your full name and contact details

  • Details of your vehicle (if applicable)

  • A clear description of your complaint

  • Any relevant documents, receipts, or reference numbers

Upon receipt of your complaint, we will:

  • Acknowledge it within 3 business days, and

  • Refer it to the most appropriate individual or department for investigation.

We aim to complete our investigation and provide a formal written response within 14 working days, though some complex cases may take longer.

Where appropriate, we will outline any corrective actions taken and, if necessary, provide a sincere apology.

3. Escalating Your Complaint

If you are not satisfied with our final response, you may be entitled to refer your complaint to the relevant independent body depending on the nature of your issue.


Repairs Undertaken Under Complaint or Consumer Rights Act 2015

Where a customer raises a concern or complaint relating to a purchased vehicle, Priceless Auto Services Ltd reserves the right under the Consumer Rights Act 2015 to inspect and, where appropriate, undertake repair work before any refund, replacement, or rejection request is considered.

Customers must allow us a reasonable opportunity and time to diagnose and repair the reported issue.
The definition of "reasonable" will depend on the complexity of the fault and the availability of parts, technical data, or specialist services. In general:

  • Minor or straightforward issues may be resolved within 1 and up to 30 days.

  • More complex or technical repairs, especially those requiring manufacturer involvement, external engineering assessments, or specialist components, may take up to 6 months.

During this period, the customer will be updated on progress, and all work will be carried out using appropriate skill, care, and diligence in line with industry standards.

Once the repairs are complete and the customer has been notified that the vehicle is ready for collection, the customer must collect the vehicle within 5 working days unless otherwise agreed in writing.
Failure to do so may result in storage charges of £25 + VAT per day, starting from the sixth day after notification.

The company accepts no liability for delays caused by external suppliers, parts shortages, third-party warranty authorisations, or factors beyond our control.

If a vehicle is not collected within a reasonable time after completion and written notice has been provided, Priceless Auto Services Ltd reserves the right to take further action to recover costs incurred, including storage fees.Financial Ombudsman Service (FOS)

The Financial Ombudsman Service provides a free, impartial, and independent service for customers who have complaints relating to regulated financial activity (for example, vehicle finance or credit broking).

Please note that the Financial Ombudsman Service will only consider your case once Priceless Auto Services Ltd has had the opportunity to fully investigate and respond.

Contact the Financial Ombudsman Service:
Financial Ombudsman Service
Exchange Tower
London E14 9SR

0800 023 4567 (free from landlines)
0300 123 9123 (free from most mobile plans)
www.financial-ombudsman.org.uk

The Motor Ombudsman

For non-financial issues, such as vehicle quality, servicing, or aftersales complaints, you may contact The Motor Ombudsman.

0345 241 3008
www.themotorombudsman.org

4. Our Commitment

We will always aim to:

  • Treat your complaint seriously and fairly

  • Keep you informed throughout the process

  • Resolve your issue as quickly as possible

  • Use your feedback to improve our service standards

Thank you for giving us the opportunity to put things right.


© 2025 Priceless Auto Services Ltd. All rights reserved.